Privacy Policy

01Who we are

This website is operated by fwfsfswfsawfswf ("we," "us" or "our"), a locally operated business at 444 Bloogle Drive, Pasadena. We serve customers at our location and on-site in Pasadena and the surrounding area.

This policy applies to information we collect through this website, our contact and quote request form, and our phone, email and text message communications. By using this website or contacting us, you agree to the practices described here.

02Information we collect

Information you give us

When you fill out our contact or quote request form, call us, email us or text us, you may share:

• Your name, phone number and email address
• Your street address or the location where you need on-site service
• Details about the service you are asking about, including any notes or messages you send
• Your preferred way and time to be contacted
• Your consent to receive calls, emails or text messages, if you choose to give it

Information collected automatically

When you visit our website, some information is collected automatically by our website platform and analytics tools, such as:

• Your IP address and general location (city or region)
• Your browser type, device type and operating system
• The pages you visit, how long you stay and the website that referred you
• The date and time of your visit

We do not ask for or collect payment card details through this website.

03How we use information

We use the information we collect to:

• Respond to your questions and quote requests
• Schedule, provide and follow up on in-shop or on-site service
• Send appointment confirmations, reminders, updates and other messages related to your request
• Send occasional offers or news, only if you have agreed to receive them
• Keep records of our communications with you
• Understand how visitors use our website so we can improve it
• Protect our website and business from fraud, spam and misuse
• Meet our legal and regulatory obligations

04Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, for example by checking a consent box on our form or texting us first, we may send you texts about your inquiry, appointments, service updates and, if you have agreed, occasional promotions.

Your mobile information stays private. We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except with service providers that help us deliver our messages, who are not allowed to use it for any other purpose.

Mobile carriers are not liable for delayed or undelivered messages. If you change or give up your mobile number, please reply STOP from that number or let us know so we can update our records.

05How we share information

We do not sell your personal information. We only share it in these limited situations:

• Service providers. Companies that help us run our business, such as our website and customer management platform, phone and text messaging providers, email services and analytics tools. They may only use your information to provide services to us.
• Legal reasons. When we believe sharing is required by law, court order or other legal process, or is needed to protect the rights, property or safety of our customers, our business or others.
• Business changes. If our business is sold, merged or reorganized, customer information may be transferred as part of that transaction, and this policy will continue to apply to it.
• With your permission. In any other situation where you have asked us to or agreed to it.

06Cookies and analytics

Our website uses cookies and similar technologies. Cookies are small files stored in your browser that help the website work properly, remember your preferences and show us how visitors use the site.

We use analytics tools to see general information such as which pages are visited most and how people find our website. This information is used in summary form to improve the site.

You can block or delete cookies through your browser settings. If you do, some parts of the website, such as the contact form, may not work as expected.

07How long we keep information

We keep personal information only as long as we need it to respond to you, provide our services, keep accurate business records and meet legal, tax or accounting requirements. When it is no longer needed, we delete it or store it in a way that no longer identifies you.

08Security

We use reasonable administrative, technical and physical safeguards to protect the information you share with us, and we work with service providers that take security seriously. No website, internet transmission or storage system is completely secure, so we cannot promise absolute security. Please avoid sending sensitive information, such as financial account numbers, through our contact form or by text message.

09Your choices and rights

You are in control of how we contact you. You can:

• Stop text messages at any time by replying STOP.
• Stop marketing emails by using the unsubscribe link in the email or by contacting us.
• Ask to see, correct or delete the personal information we hold about you.
• Ask us not to contact you by phone for marketing purposes.

Depending on where you live, you may have additional privacy rights under your state's laws. To make a request, contact us using the details below. We may need to confirm your identity before completing it, and we will respond within the time required by law. We will not treat you differently for exercising your privacy rights.

10Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

11Other websites

Our website may link to other websites, such as map services or social media pages. We are not responsible for the privacy practices of those websites. Please review their privacy policies before sharing information with them.

12Changes to this policy

We may update this policy from time to time to reflect changes in our services, technology or the law. When we do, we will post the updated version on this page. This policy is effective as of the date it was posted on this website, and your continued use of the website after any update means you accept the revised policy.

13Contact us

If you have questions about this policy or want to make a privacy request, please reach out. We are happy to help.